Privacy Policy

 Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. The Chainbox (our, us or we) is committed to protecting and respecting your privacy.

This website is hosted by The Chainbox. All purchases are processed through The Chainbox. 

Any complaints or inquiries regarding this website need to go through The Chainbox.

We will only use your data in accordance with this privacy policy and for the purposes set out in this privacy policy.

What data do we collect?

The Chainbox collects the following data:

· Personal identification information 

· Billing information, if you make a purchase. 

· Your purchase history

· Non-Personal Information

How do we collect your data?

You directly provide The Chainbox with most of the data we collect. We collect data and process data when:

· people purchase services or goods from us

· people subscribe to our newsletters

· people who enter a competition

· people who make a complaint

· people visit our website

Why do we collect your data?

We want to use your information to keep in touch with you and to provide information about our goods and services. We will also need to use your information to provide you with goods and services.

We will inform you before collecting your data we will let you know how we intend to use your data. If you do not want us to use your data in this way you can let us know.

How we store your data?

We always process personal data in accordance with applicable law, and we have implemented appropriate security measures to protect your personal data from misuse, unauthorised access or disclosure, loss, alteration or destruction. 

We process your personal data to provide you with information about our products, services, news, events, promotions and other activities that may be of interest to you and to develop and improve our products and services. In addition, we may process personal data to fulfil our legal obligations under law. 

We may share your personal data with our service providers (e.g. those storing your personal data or sending out emails on our behalf) in connection with the below purposes. This will be done confidentially and only to the extent permitted by applicable laws. 

Some of these providers may be located outside of the EEA including the US. Some of these countries may not have equivalent data protection laws to that which applies in your country. However, when we transfer your data, we will keep it secure and ensure that appropriate safeguards are in place to ensure there is adequate protection. 

We will keep your data until you decide to leave the member register. If we sell all or part of our business, or make a sale or transfer of assets, including a sale in bankruptcy or are otherwise involved in a merger or business transfer, we may transfer your personal data to a third party as part of that transaction.

People who purchase from us

When you purchase from us we will collect certain information from you including your name, address, email address, phone number and financial and credit card information.

Credit or debit card payment - Where you chose to pay for the Goods by credit or debit card, we will use iZettle, a third party payment gateway, to process your payment. We may send your personal data to iZettle and they may supply us with your personal information so that we can process payment of your order.

PayPal - Where you choose to pay for the Goods via PayPal we may send your personal data to PayPal and PayPal may supply us with your personal information so that we can process payment of your order.

People who subscribe to our newsletters

We offer a newsletter program to provide you with information about goods or services and information we feel may interest you.
 

When you subscribe to our newsletters we will collect data from you such as your name, address, email address and phone number. When we collect personal information from you we will be up front about the information we collect and we will explain what we intend to do with it.

We have to hold your details where you have requested our newsletters in order to provide it. However, we only use these details to provide the service you have requested and for other closely related purposes. 

We use a third party provider, GoDaddy, to deliver our e-newsletters, but they are only allowed to use the information to send out the publications.

To help us make e-mails more useful and interesting, we gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.

If you do not want us to use your data in this way please let us know.

Survey communications

From time to time we may ask you to participate in a survey. When you subscribe to our newsletters, have requested information from us or purchased from us we might use personal information about you to carry out a survey to find out if you are happy with the level of service you have received. We will let you know at the time of the survey what information we will collect from you and how we intend to use that information.

We may use a third party to provide the survey in which case we may send your personal data to the third party provider and third party provider may supply us with your personal information so that we can process the survey.

People who enter a competition or promotion

Where you enter a competition or promotion we will make it clear what personal information we collect and we will explain what we intend to do with it. We will use your information for the purpose of processing your competition or promotion entry and for marketing purposes related to your competition or promotion entry. We will give you the option to subscribe to our newsletters if you wish.

Visitors to our website

When you visit our site we may automatically collect technical information - including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We do this to improve our site to ensure that content is presented in the most effective manner for you and for your computer, to improve our marketing communications and to find out things such as the number of visitors to the various parts of the site.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

 
How do we use cookies?

The Chainbox uses cookies in a range of ways to improve your experience on our website, including:

· Understanding how you use our website

· If you have visited our website before

· How many people visit our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

· Functionality – The Chainbox uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

· Advertising – The Chainbox uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. The Chainbox sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

· Analytical/performance - They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for.

How to manage cookies

You can set your browser not to accept cookies, however, in a few cases, some of our website features may not function as a result.

People who make a complaint to us

When we receive a complaint from you we may make up a file containing the details of the complaint. This may contain your identity as the complainant as well as any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

What are your data protection rights?

The Chainbox would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request The Chainbox for copies of your personal data. 

The right to rectification – You have the right to request that The Chainbox correct any information you believe is inaccurate. You also have the right to request The Chainbox to complete the information you believe is incomplete.

 
The right to erasure – You have the right to request that The Chainbox erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that The Chainbox restrict the processing of your personal data, under certain conditions.

 
The right to object to processing – You have the right to object to The Chainbox’s processing of your personal data, under certain conditions.

 
The right to data portability – You have the right to request that The Chainbox transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

 
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Privacy policies of other websites

The Chainbox website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 
Changes to our privacy policy

The Chainbox keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated April 2019.

How to contact us

If you have any questions about The Chainbox’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: thechainbox@gmail.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that The Chainbox has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.